Frequently Asked Questions

Where is the nearest Information Centre for cruise ship passengers?

The Mount Satellite i-SITE is located next to the Mount Ocean Sports Club on the corner of Salisbury Ave and The Mall (Pilot Bay) It will be open every cruise ship day from ships ETA until 4pm.
Open 10am – 4pm on non-cruise days from 10 December 2018.

There is also a further small Information Centre at the Mount Maunganui Beachside Holiday Park at the base of Mauao on Adams Avenue.
Phone 07 575 4471
Open 7 days 8am - 8pm in summer

Where can we exchange money?

Travelex Currency Exchange is located at 165 Maunganui Road
Phone 07 574 1790
Open Mon - Fri 9 - 5pm and Saturday mornings from 9.30 - 12.30pm


  • ANZ Bank
    110 Maunganui Road
    0800 269 296
    Open Mon - Fri 9am - 4.30pm
  • Bank of NZ
    165 Maunganui Road
    0800 275 269
    Open Mon - Fri 
    9am - 4.30pm
  • ASB
    Bayfair Shopping Centre
    07 575 9349
    Open 7 days 9am – 6pm
  • Westpac
    Bayfair Shopping Centre
    Open 7 days 9am – 6pm
  • Kiwibank
    Bayfair Shopping Centre
    Open 7 days
    9am – 6pm

Where is WiFi?

Many local cafes offer free WiFi.

Where are the public toilets in the Mount Maunganui area?

  • Salisbury Avenue
    next to SpongeDrop Bakery
    Open 24/7
  • 141 Maunganui Road
    Open 8am - 9pm
  • The Mall
    Pilot Bay opposite Grace Ave
    Open 24/7
  • Mount Drury Park
    59 Maunganui Road
    Open 7.30am - 9pm
  • Pilot Quay 
    Beside Mount Maunganui Beachside Holiday Park near the boat ramp
    Open 24/7
    Mount Maunganui Surf Club Public Toilets
    7am - 9pm

Where is the beach/ship/harbour?

The entrance to the Port of Tauranga is located on the corner of Salisbury Avenue and The Mall (also known as Pilot Bay). The surf beach is on Marine Parade. The Tauranga Harbour, which is 200 km2 is on The Mall with the city located on the opposite side of the harbour. 

How do we get to the Tauranga City Centre/CBD?

Bayhopper buses will take you to Bayfair Shopping Centre and Tauranga CBD. Bayhopper cash fare $3.40 each way, prices subject to change.

There is a Shuttle Bus for passengers which is operated by Downtown Tauranga which leaves from inside the port gates, for $15 return per passenger.

Uber operates in the area at all times. Download the app and ensure your location is set to ON.

Taxis will also be parked on Salisbury Avenue, just 100m from the Port of Tauranga Gates

  • Tauranga Dial a Cab
    Phone 07 543 5050 / 0800 267 8294
  • Tauranga Mount Taxis
    Phone 0800 829 477
  • Tauranga Taxi Cabs
    Phone 07 578 78 78 / 0800 482 947

Cruise ship season, a Hop On Hop Off Tauranga City Sights Shuttle 

Stops at Mount Maunganui Hot Pools, Mount Mainstreet shops, Classic Flyers Museum, Bayfair Shopping Centre, Tauranga City Centre, Tauranga Art Gallery, The Elms Mission House, and the Tauranga Historic Village

All day pass $30/adult $28/child (5-15 yrs). Operates hourly on cruise ship days

Phone 07 571 0360 

Where do I catch a local bus?

Bayhopper cash fare $3.40 each way, prices subject to change.

The local bus service is operated by Bay Bus and the local around town buses are yellow and called Hopper Buses. There are several bus stops along The Mall on Pilot Bay, and along Maunganui Road where all the main shops and cafes are located. The easiest bus stop to locate is on Salisbury Avenue, 100 metres from the Port of Tauranga gates where passengers disembark.

View the BayBus timetable here.

Where can I buy a SIM card for my phone?

  • New World Supermarket
    Corner of Tweed Street & Maunganui Road
    Phone 07 572 7080
  • Dairy 264
    264 Maunganui Road
    Phone 07 575 3265
  • 101 Foodmarket
    101 Maunganui Road
    Phone 07 572 1441
  • Hot Spot Superette
    2 Maunganui Road/Corner Adams Ave opposite Mount Maunganui Hot Salt Water Pools 

Where is the nearest laundrette / laundromat?

  • Onxy Commercial Laundry
    6a/169 Maunganui Road
    Phone  07 574 6400
    Open 7 days
  • Mount Maunganui Dry Cleaners & Laundry
    529 Maunganui Road
    Phone 07 575 4567
    Open 7 days 
  • The Laundry Company
    506 Maunganui Road
    Phone 07 575 7442

Where do you hire bicycles?

Mount Maunganui Backpackers
87 Maunganui Road
Phone 07 575 0860 

Where is a supermarket, dairy, superette, mini mart?

  • Mount New World is the closest supermarket, on the corner of Maunganui Road and Tweed Street
    Phone 07 572 7080
    Open 7am - 9pm 7 days
  • There are several dairies and superettes located along Maunganui Road as above 

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